Privacy Policy

Effective Date: July 2025

This Privacy Policy explains how Titan Builds collects, uses and protects your personal data when you interact with our website www.titanbuilds.co.uk, create an account, or purchase our products.

1. Commitment to Privacy

Titan Builds respects your privacy and takes data protection seriously. Any information you provide is handled with integrity, confidentiality and in accordance with UK GDPR and applicable data protection laws.

2. Information We Collect

We may collect the following types of information:

• Personal details such as your name, email address and contact number when you register, place an order, or contact us.
• Account details including login credentials, preferences and communication settings.
• Billing, shipping and payment details during transactions (securely processed).
• Technical data such as IP address, device type, browser version and activity logs.
• Support messages, service interactions or survey responses (optional).

3. How Your Data Is Used

We use your data to:

• Fulfil orders and provide a seamless checkout and delivery experience.
• Secure your account and manage customer support efficiently.
• Enhance your experience through site improvements and product insights.
• Send essential communications regarding your order or account status.
• Send optional marketing updates - only where you have provided consent.

4. Cookies & Analytics

Titan Builds uses cookies to deliver essential site functionality, remember your preferences and analyse how the site is used. For full details, see our Cookie Policy.

5. Lawful Basis for Processing

We process personal data based on one or more of the following:

• To fulfil a contract (e.g. processing your order).
• With your explicit consent (e.g. marketing or optional surveys).
• To meet legal obligations (e.g. accounting or fraud prevention).
• For legitimate interests (e.g. improving services, protecting the website).

6. Data Retention

We retain personal data only as long as necessary - typically for the duration of your account, any related warranty period and to comply with legal or tax obligations.

7. Data Storage & Security

All data is stored securely on UK or EU-based servers with encryption and access control. Payment data is handled by PCI-DSS compliant providers. Access is restricted and monitored to ensure data integrity.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent (where applicable)
• Request data portability
• Object to or restrict processing in certain circumstances

To exercise these rights, please email support@titanbuilds.co.uk. We'll respond within 30 days.

9. Data Transfers

If data is transferred outside the UK or EEA, it is done so securely under appropriate legal mechanisms such as Standard Contractual Clauses or equivalent safeguards.

10. Sharing of Data

Titan Builds does not sell your data. We may share data only with trusted service providers such as payment processors, delivery partners and hosting platforms - solely to support your customer experience and fulfilment.

In rare cases, we may disclose information if required by law or to protect our legal rights, such as fraud prevention or risk mitigation.

11. Links to Third-Party Sites

Our website may include links to third-party services or payment platforms. These sites operate under their own privacy policies and we recommend reviewing them before providing any information.

12. Policy Updates

This policy may be updated from time to time to reflect changes in law, technology, or our services. We recommend checking this page periodically.

13. Contact

For privacy-related enquiries, contact: support@titanbuilds.co.uk